Frequently Asked Questions
How long will it take for my order to arrive?
Typical turnaround time is 10-12 business days, including shipping. Custom orders can be arranged.
Where can I find your products in-store?
Our soaps, butters and balms are currently available in our online web store, at Newport Bay Candle Company in Newport, Ore., and at our farmer's market booth. See the farmer's market schedule here.
If you're so eco-friendly, why do your soaps come wrapped in plastic?
The wrap we use is fully biodegradable. These clear films allow in-store customers to see our beautiful designs, but guarantee a product that's sterile and still smells great by the time it gets used!
Where can I find your product ingredients?
Goat's Milk Soap Ingredients, right here. We've got nothing to hide.
Castile Soap, Lotion & Shea Butter Ingredients
Avocado Butter, Deodorant & Bath Bomb Ingredients
Bubble Bars & Lip Balm Ingredients
Liquid Soap, Shampoo & Conditioner Ingredients
do you use harsh chemicals in your products?
No, our family is committed to minimizing the negative impact our products have on the environment and on people's health. Our soaps, butters and balms are sulfate-, paraben-, and phthalate-free. The palm oil we use is sustainably sourced, and our propylene glycol is vegetable-derived.
i don't see what i want. can i place a special order?
If you are interested in placing a special order or would like us to supply favors for a special event, please contact us and we'll let you know what we can do!
WHY DOES my soap look different FROM the pictures on your website?
Our products are handmade and have their own unique beauty. Minor variations in color and shape between batches is normal. (That being said, if you're not happy, check out our Return Policy.)
I'M LOCAL. CAN I ORDER ONLINE AND PICK UP IN-PERSON SO THERE'S NO SHIPPING FEE?
Now that our physical location in Newport, Ore. is closed, we're offering free delivery for all online orders to Newport, Lincoln City, South Beach, Toledo, and Waldport (street/physical addresses only). Use code LOCALRULES at checkout for free local delivery! You can also arrange pick-up at Newport Farmer's Market.